Return and Refund Policy

(A Brand by Kizim Food India Private Limited)

At Happy Panda, we create gentle, safe, and thoughtful baby and kids care products and we want your experience with us to be just as smooth and reassuring. If something isn’t right with your order, we’re here to help. Below are the terms for returns, exchanges, and refunds.

Returns & Exchanges

We accept returns only in the following cases:

• The product was damaged during delivery

• You received a defective product

• You received the wrong item

We do not accept returns if:

• The product has been opened or used

• The product did not meet personal preferences (texture, fragrance, or skin reactions)

• The product was purchased on sale or as part of a combo, unless damaged or incorrect

Due to strict hygiene and safety regulations, we are unable to accept returns for any products that have been opened, used, or tampered with in any way. This policy is in place to ensure the safety and well-being of all our customers, especially since our products are intended for babies and young children. We appreciate your understanding and cooperation in helping us maintain the highest standards of product hygiene.

If you believe your order qualifies for a return, please contact us within 48 hours of delivery by emailing support@happypanda.baby or WhatsApp on 9650385111 with the following details:

• Your Order ID

• A photo or video clearly showing the issue

• A photo of the outer shipping box

Once your request is reviewed, we’ll let you know whether your return is approved.

What Makes a Product Eligible for Return?

To be eligible for a return:

• The product must be unused and sealed

• It should be in its original packaging

• It should be in the same condition as delivered

Refunds

If your return is approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 7–10 business days.

If the returned item does not meet our return criteria, we will inform you and return the product back to your original shipping address.

Important Notes

We do not offer returns or refunds for:

• Opened or used items

• Items purchased during sales or promotions

• Returns based on subjective preferences (e.g., scent, texture, personal reactions)

As our products are formulated for babies and children, we follow strict hygiene standards. Once a product is opened, it cannot be accepted for return for health and safety reasons.

Need Help?

If you have any questions or concerns, feel free to reach out to our customer support team.
📩 Email us at: support@happypanda.baby

Thank you for choosing Happy Panda. Your trust means everything to us.