At Happy Panda, we strive to ensure that every purchase meets your highest expectations. However, if you're not fully satisfied with your purchase, we're here to help. Please review our return and refund policy below:
Returns
We offer returns on all unopened and unused products within 7 days of the delivery date. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it. Please note the following conditions:
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Eligibility for Return:
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Items must be returned in their original, sealed packaging.
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The product should be unused and in the same condition as received.
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The return request must be made within 7 days from the date of delivery.
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Non-returnable Items:
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Items that have been opened or used.
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Items purchased during sale events or with special discounts.
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Return Process:
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To initiate a return, please contact our Customer Care team at 9958912511 or email us at support@happypanda.baby with your order details.
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Once your return request is approved, we will arrange for the product to be picked up from your address.
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Please ensure the returned product is securely packed to avoid any damage during transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method within 7-10 business days.
Refund Method:
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Refunds will be processed to the original payment method used during the purchase.
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Refunds for COD orders will be made via bank transfer, and you will be required to provide the necessary banking details for the same.
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Refund Timeline:
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Once approved, refunds will be processed within 7-10 business days.
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You will be notified via email once the refund has been processed.